Coronavirus: What are Tyne & Wear Heating doing?
Coronavirus (Covid-19) Update
We want to make sure that both our customers and installers are staying safe and healthy during the coronavirus pandemic and here we have put together some useful information to help you.
Are we still installing boilers?
Yes! We are working with our installers to ensure if they do show symptoms they self-isolate in line with current government guidelines.
If you would like to continue with a quote click here. One thing that sets us apart from other companies is that we are now offering convenient estimates through video chat to all prospective customers for only £10+vat.
Once we understand the issue, we can provide an honest and thorough cost evaluation so you can know upfront what you will need to pay for the service. The video chat can provide you with necessary information regarding your plumbing issues without us having to come out to your property.
Should you choose to do service with us, we will waive this fee.
What are we doing?
We have been in contact with our customers to advise them that they are to make us aware immediately of anyone showing Covid19 symptoms within the household.
In line with the government guidelines; If you yourself are currently self-isolating, or live with someone who is self-isolating due to Covid19 symptoms, we ask that you inform us immediately of your situation.
What can I do?
If you are displaying any symptoms, you must make us aware, we, unfortunately, will not be able to complete the installation. We can then rearrange your install date or issue a refund.
On arrival of your engineer;
- Do not shake the engineer’s hand on arrival.
- Keep a suitable distance from the engineer.
- If you are concerned that anyone within the house is showing symptoms of Covid19, please contact the Tyne & Wear Heating Office immediately.
- Ensure that the engineer washes his hands or uses hand sanitiser on entry – and wash your hands also.
- We will be providing updates on how to deal with working in these situations, in line with the government guidelines on best practice.
If you are self-isolating
If you or anyone in your home are self-isolating we won’t be able to complete the installation.
You need to contact the office as soon as possible to re-arrange an install date or to cancel the order. Under these circumstances, we will issue a full refund.